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Case Management

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80 Sheppard Ave W
Toronto, ON
M2N 1M2
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416-733-4111
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Fax: 416-733-1858
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Mon-Fri 8:30am-4:30pm * Based on availability of Case Coordinators
Application
Call or visit * no referral required

Eligibility / Target Population
Older adults and their caregivers

Fees
No fee for this service

Executives
Salma Iqbal - Associate Director, Senior Programs and Support Services

Languages
English

Language Notes
Language assistance depends on availability of staff or volunteers

Area Served
North York and area

Accessibility
W_wheelchair.gif Wheelchair Accessible

Description of Services:
Care Navigators conduct eligibility assessments, including the InterRAI Community Health Assessment (CHA), and work collaboratively with seniors and their caregivers to develop individualized care and service plans that reflect their needs, goals, and preferences * provide home visits, safety checks, and ongoing case management, offering support with healthcare system navigation and access to appropriate community resources * through the Client Intervention and Assistance Service, Care Navigators also provide advocacy, information, and referrals for vulnerable or at-risk older adults to help promote safety, independence, and overall well-being
Last Updated: Jun 3, 2026: Suggest an edit