Halton Healthcare - Oakville Trafalgar Memorial Hospital

Application

Call or email for more information

Eligibility / Target Population

All inpatients, outpatients, clinic patients, Emergency patients of Oakville Trafalgar Memorial Hospital, Milton District Hospital or Georgetown Hospital and the community

Fees

None

Contacts

Kelly Ingram - Patient Relations Advisor
Cheryl Murphy - Patient Experience Advisor

Languages

English

Language Notes

Interpretive services available upon request

Area Served

Halton Region

Accessibility

Wheelchair Accessible

Accessibility Note

Paid parking

Description of Services:

An impartial and confidential service designed to assist patients and families in the resolution of hospital related concerns, to receive information about hospital rules and policies and to share complimentary feedback about staff

answer concerns regarding the care at Oakville Trafalgar Memorial Hospital (OTMH), Milton District Hospital (MDH) or Georgetown Hospital (GH)
the service is available to all inpatients, outpatients, clinic patients, Emergency patients and the community
Patient Relations Advisor is available and will listen to patients and family members and offer recommendations about the steps which can be taken in resolving their concerns * facilitate effective communication between the patient and their health care team
Patients are suggested to share their feedback/concern first with a member of their care team * if a concern requires further attention, patient/caregiver can contact Patient Care Manager on the unit where they receive care