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Mobility On-Request Paratransit
55 Orlando Ave
Richmond Hill, ON
L4B 0B4
Richmond Hill, ON
L4B 0B4
905-762-2100
Toll-Free: 1-866-668-3978
Fax: 905-762-2110
Contact Centre: Mon-Fri 7 am-7 pm, Sat-Sun 8:30-4:30 pm
Last update: Nov 24, 2025: Suggest an edit
Application
Complete the mobility on-request Paratransit Application Package online or call 1-866-744-1119 to a request hard copy
Registration Forms to be completed and signed by the applicant and a health care professional
Registrants receive personal numbered registration card
Registration Forms to be completed and signed by the applicant and a health care professional
Registrants receive personal numbered registration card
Eligibility / Target Population
Individuals unable to use conventional public transit due to a physical or functional disability for all or part of their trip
Considered on a case-by-case basis, applicants must have at least one of the following limitations:
Considered on a case-by-case basis, applicants must have at least one of the following limitations:
- unable to walk a distance of 175 metres / 575 feet
- cognitive disabilities impacting functional or physical ability to use conventional transit, including emotional disabilities, brain injury, intellectual or learning disabilities
- experiencing sensory motor area conditions, such as Parkinson's disease
- legally blind and have undergone travel training
Fees
Service - Fare prices available online
There is no registration fee
There is no registration fee
Languages
English
Area Served
York Region
Accessibility
Wheelchair Accessible
Accessibility Note
Fully Accessible ; Contact for specific details of accessibility
Description of Services:
Door to door shared-ride service for individuals unable to use conventional public transit for all or part of their trip due to a physical or functional disability in York Region
- connecting services to other transit zones are available
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Last Updated: Nov 24, 2025: Suggest an edit