First Contact Program

Programs held at various sites or online
557 Dixon Rd, Unit 122
Etobicoke, ON
M9W 6K1

416-480-2500 option 1

Toll-Free: 1-866-902-4993

Fax: 416-480-2777

Emergency shelter referral: Daily 24 hours * Program hours: Mon-Fri 8am-8pm (except on public holidays)

Last update: Mar 4, 2026: Suggest an edit

Application

Varies by program

Eligibility / Target Population

Primarily for refugee claimants

Fees

Free

Executives

Liane Fernandes - VP, Ontario
Conrad Sauvé - CEO

Contacts

Jean Suh - Advisor, Programs
Richard Roche - Manager, Operations

Languages

English

Language Notes

Other - Interpretation services may be available

Area Served

Toronto and area

Accessibility

Partially Accessible

Accessibility Note

Programs held at various sites or online

Description of Services:

A program that provides an efficient and humanitarian approach to address the most pressing issues of refugee claimants

First Contact aims to:

Provide accurate information about emergency shelter, social services, legal and health services
Walk through orientation and general information that includes a high-level review of the refugee determination process, Interim Federal Health, legal aid, the shelter system, social services, English classes, work permits and more
If needed, provide a light meal, tokens or other supports
Provide 24/7 telephone information and referral services, focused primarily on after-office-hours referrals for newly arriving refugee claimants

Last Updated: Mar 4, 2026: Suggest an edit